EXCHANGES & RETURNS

Exchange Policy

General Conditions:

  1. The shipping cost for exchanges or returns is courtesy of Rygy;

  2. You may exchange your purchase for any other product available on the website;

  3. Exchange requests must be made within 30 (thirty) calendar days from the date the order was received. Requests made after this period will not be accepted;

  4. For any questions, please contact our Customer Service team via email at [email protected];

  5. Products that have been altered (hemming, tailoring adjustments, etc.) or promotional gifts cannot be exchanged or returned;

  6. We do not accept exchanges for items purchased on sale or promotion.

Returns

  1. Return requests must be made within 7 (seven) calendar days from the date the order was received. Requests made after this period will not be accepted;

  2. Returns may also be requested in-store, and the refund will be processed afterward;

  3. Refunds are issued using the same payment method used for the original purchase.

Items will only be accepted if returned under the following conditions:
• With all original tags, labels, and seals intact and attached;
• The original packaging must be preserved and undamaged. Boxes, bags, plastic packaging, protective hygiene stickers for swimwear, warranties, and informational leaflets are considered part of the product;
• Unwashed and unworn, with no odors, stains, or alterations made by the customer (e.g. hemming, tailoring adjustments, etc.).

To request an exchange or return for your online purchase, please contact our Customer Service team and provide your order number along with the items you wish to exchange or return.

Via WhatsApp: +55 (21) 97207-1765
Via email: [email protected]

Easy Exchange

Purchases made on the website may be exchanged at physical stores, provided they meet the conditions above and are accompanied by the original invoice.

Note: If the returned product does not meet the conditions described above, the company reserves the right to refuse the return or exchange request. In such cases, the item may be sent back to the customer without prior notice, along with an explanation for the refusal.

Right of Withdrawal

According to Article 49 of the Brazilian Consumer Protection Code, “the consumer may withdraw from the contract within 7 days from the date of signing or receiving the product or service whenever the purchase of products or services occurs outside a commercial establishment, especially by phone or home delivery.”